Refund Policy

Refund Policy.

Last updated: 2026-08-16

Seller: Wu Duoyuan trading as CleanWarden. Support: support@cleanwarden.com.

Free diagnosis first

CleanWarden provides free diagnosis features so you can review whether the app is useful on your Mac before purchasing Pro.

14-day refund window

If you are not satisfied with CleanWarden Pro, contact support within 14 days of purchase with your purchase email and license key to request a refund.

Product issues

If the app cannot be activated, a core Pro feature does not work on a supported macOS version, or you were charged incorrectly, we will work with the payment provider to resolve the issue or process a refund.

Payment provider process

Refunds are processed through the payment provider used at checkout. Processing times, currency conversion, taxes, and payment method delays may depend on that provider and your bank or wallet.

License after refund

Refund requests are reviewed against the purchase record. A locally activated key is not an account or a promise of automatic remote revocation; keep your receipt for support and refund handling.

Contact

For refund requests, contact support@cleanwarden.com and include your purchase email.